SMS Privacy Policy & Terms and Conditions

SMS Privacy Policy

Little Ocmulgee EMC provides text messaging services that allow members to receive notices concerning their electric service, account, outages, restoration activity, billing, payments, and other cooperative-related matters.

This SMS Privacy Policy explains how information is collected, used, shared, retained, and protected in connection with those text messaging services.

Information We Collect

We may collect the following information when you enroll in or use Little Ocmulgee EMC text messaging services:

• Your name and mobile telephone number
• Your Little Ocmulgee EMC account number
• Your service address or service location
• Your communication and notification preferences
• Your consent, enrollment, and opt-out records
• Message transmission and delivery information
• Information you provide when requesting assistance

How We Collect Information

Mobile information may be collected directly from you when you enroll in text alerts, update your account preferences, complete a form, communicate with Little Ocmulgee EMC, or provide your mobile number to us.

We may also obtain information from existing member account records when necessary to associate your mobile number with the correct account or service location.

How We Use Mobile Information

Little Ocmulgee EMC may use your mobile information to:

• Send outage alerts and restoration updates
• Send planned outage or service interruption notices
• Send billing, payment, and account notifications
• Send notices concerning electric service
• Respond to member questions or support requests
• Manage enrollment, consent, and opt-out requests
• Maintain and improve the text messaging service
• Comply with applicable legal or regulatory requirements

Sharing of Mobile Information

Text messaging originator opt-in data and consent will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

Little Ocmulgee EMC may provide mobile information to service providers that assist us in operating the text messaging program, including telecommunications carriers, messaging platforms, billing providers, account system providers, and technical support providers.

These providers may use the information only as necessary to provide services to Little Ocmulgee EMC, transmit requested messages, maintain the messaging service, prevent fraud, provide support, or comply with applicable law.

Data Retention

Little Ocmulgee EMC retains mobile information only for as long as reasonably necessary to provide text messaging services, maintain consent and opt-out records, administer member accounts, resolve technical or delivery issues, and satisfy applicable legal, accounting, regulatory, or reporting requirements.

Information Security

Little Ocmulgee EMC uses reasonable administrative, technical, and organizational safeguards to protect mobile information under its control.

No electronic transmission or storage system can be guaranteed to be completely secure.

Your Choices

Participation in Little Ocmulgee EMC text messaging services is voluntary.

You may stop receiving text messages at any time by replying STOP to a Little Ocmulgee EMC text message.

After opting out, you may receive one final message confirming that your request has been processed. You will not receive additional messages through that text program unless you enroll again or otherwise provide new consent.

For assistance, reply HELP to a Little Ocmulgee EMC text message or contact us using the information below.

Changes to This Privacy Policy

Little Ocmulgee EMC may update this SMS Privacy Policy when necessary to reflect changes to our messaging services, technology, legal requirements, or business practices.

An updated version will be posted on this page with a revised effective date.

Contact Us

SMS Terms and Conditions

Program Name

Little Ocmulgee EMC Member Text Alerts.

Program Description

Little Ocmulgee EMC Member Text Alerts provide members with text messages concerning electric service, including outage alerts, restoration updates, planned service interruptions, account notices, billing and payment notifications, and other cooperative-related information.

Consent

By enrolling in Little Ocmulgee EMC Member Text Alerts, you consent to receive text messages from or on behalf of Little Ocmulgee EMC at the mobile telephone number you provided.

Consent to receive text messages is voluntary and is not a condition of purchasing or receiving electric service or any other product or service.

You are responsible for providing an accurate mobile telephone number and for notifying Little Ocmulgee EMC if that number changes or is no longer under your control.

Message Frequency

Message frequency varies based on outage activity, account activity, billing events, service conditions, and the types of notifications you have requested.

Message and Data Rates

Message and data rates may apply depending on your wireless carrier and mobile service plan.

Supported Carriers

The program is intended to operate with major United States wireless carriers. Service availability and message delivery may vary based on your carrier, device, service plan, network availability, and location.

Opt-Out Instructions

After replying STOP, you may receive one final message confirming that you have been unsubscribed.

No additional messages will be sent through that text program unless you enroll again or provide new consent.

Help and Customer Support

Carrier Disclaimer

Message delivery is subject to the availability and operation of participating wireless networks and is not guaranteed.

Emergency and Outage Information

Text messages supplement Little Ocmulgee EMC's other member communication and outage reporting methods.

Members should not rely exclusively on text messages for emergency, safety-critical, or time-sensitive information. Outages should be reported using Little Ocmulgee EMC's approved outage reporting methods.

In an emergency involving an immediate threat to life or property, contact emergency services by calling 911.

Privacy Policy

Information collected through Little Ocmulgee EMC Member Text Alerts is handled according to the Little Ocmulgee EMC SMS Privacy Policy .

Changes to These Terms

Little Ocmulgee EMC may update these Terms and Conditions when necessary to reflect changes to the program, technology, legal requirements, or cooperative practices.

The updated version will be published on this page with a revised effective date.